Cancellation Policy

Understanding our order cancellation terms

Last updated: 4/13/2026

Order Cancellation Terms

At SERAAMAES, we understand that sometimes you may need to cancel your order. Our cancellation policy is designed to be fair while accounting for our processing and shipping procedures.

Cancellation Before Shipping

100% Refund Available

If you cancel your order before it has been shipped, you will receive a full 100% refund of your order amount, including any shipping charges paid.

Orders can be cancelled within 24 hours of placement
Contact our customer service team immediately
Refund will be processed within 3-5 business days
Refund will be credited to your original payment method

Cancellation After Shipping

Shipping Charges Deducted

If your order has already been shipped and you wish to cancel, shipping charges will be deducted from your refund amount.

Product amount will be refunded after deducting shipping charges
You will need to refuse the delivery or return the unopened package
Refund processing will begin once we receive the returned package
Return shipping costs (if any) will be borne by the customer

How to Cancel Your Order

Contact our customer service team immediately via email or phone

Provide your order number and mobile number for verification

Our team will process your cancellation request and confirm the refund amount

Contact Us for Cancellations

To cancel your order, please contact us as soon as possible:

Email: support@seraamaes.in

Phone: +91 89837 11921

Address: Shop No - 9, Shashikant Apartments, Gokulwadi, Goa, India, 403505